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Delivery charges

The delivery charge for all orders is calculated according to weight. See the table of delivery charges by weight below for more details.

Capped delivery

We operate a capped delivery scheme. This means that when your order exceeds a given amount your delivery charge will be capped at an attractive amount, thus offering you more value. Also, if you buy just one (or perhaps two or three) items and the delivery amounts to less than the capped rate, you only pay the smaller amount.

The capped delivery values are displayed on the shopping basket page before you decide topay for your order.

Free delivery

We also operate a free delivery scheme. This means that when your order exceeds a given amount your delivery charge will be free. The free delivery values will be displayed when you confirm your delivery location on the shopping basket page.

Table of delivery times

This table provides approximate delivery times according to your delivery location.

Delivery times
Country Delivery time
british forces post office 7-14 working days
guernsey channel island 7-14 working days
jersey channel island 7-14 working days
united kingdom 2-5 working days

Table of delivery charges by weight

This table provides an overview of the weight ranges we use to calculate the delivery charge on your order.

Delivery charges by weight
Size of package Weight range (grams) First class
letter 0 100 £0.60
letter 101 250 £0.90
letter 251 500 £1.20
letter 501 750 £1.80
packet 0 100 £1.20
packet 101 250 £1.80
packet 251 500 £2.20
packet 501 750 £2.80
packet 751 1000 £3.50
parcel 1001 2500 £5.00
parcel 2501 4000 £6.00
parcel 4001 6000 £7.00
parcel 6001 8000 £9.50
parcel 8001 10000 £12.00
parcel 10001 20000 £12.50
parcel 20001 > 20001 £15.00

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Gift vouchers

Gift vouchers can be used for treatments, classes and products.

1. Select your gift voucher type

Choose either a Digital or Postal Gift Voucher. You can redeem a digital gift voucher online and a postal gift voucher in person (i.e. at the balance studio).

Read more about gift vouchers.

Gift Voucher Amount
or

2. Enter a voucher value

Enter how much you want the voucher to be worth. Amount is in GBP. Enter whole pounds only.

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