Returns policy

All items can be returned for an exchange or a full refund. Print out our Returns Form (PDF 2MB) if you intend to return any items by post.

To return an unsuitable or faulty item you have two options which must be made within 14 days of purchase:

• If you ordered online

  In the first instance please send an email to us detailing your order number, name, daytime telephone number, address and the problem you have with your purchase. We will confirm if everything is ok for a refund or exchange.

  Print out and fill in our Returns Form (PDF 2MB) and send with your order to 118/122 Napiershall Street, North Kelvinside, Glasgow, G20 6HT. Please ensure that you obtain a certificate of postage as your insurance against loss or damage.

  In the case of a refund your credit / debit card will be credited accordingly and for exchanges an additional delivery charge applies.

  We'll send an email as confirmation when we have completed the procedure.

• If you purchased from our shop

  Please contact balance on 0141 332 8800 or email us detailing the problem you have with your purchase. If everything is ok for a refund or exchange, please bring your order back into the shop with a copy of your sales receipt and we will happily refund your payment. NB. if you ordered online, you can return goods directly to the shop if you have proof of your order number and identification.

All returns and exchanges* must be received in new condition, without sign of wear and in their original packaging with all tags and attachments that originally came with your purchase. Please do not tape or deface the packaging. Manufacturer's defects are required to be returned within 14 days of purchase.

* Unfortunately we are unable to reimburse any postage costs. Please note that there will be a postage charge to ship the replacement goods to you.

We will return all monies by the same method of payment originally used.

Please note we suggest using ParcelForce Trackback at your local Post Office, to send the goods back to us.

More customer service information

• Ordering information
• Our security statement
• Delivery information

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