Security statement

balance uses Sage Pay (formerly Protx) to process payments securely online.

The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by veriSign, this ensures that no third parties can impersonate Protx to obtain secure information.

Transaction security

The transfer of the less sensitive transaction details from the retailer's site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the shopper

Any communication between the customer and Protx is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Data storage

All delivery and contact data stored on balance systems is held in secure databases. Likewise, all sensitive data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

More customer service information

• Ordering information
• Delivery information
• Returns policy

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