Terms & Conditions / Privacy Policy

balance is a limited company registered in Scotland (239357) at 118/122 Napiershall Street, Glasgow, G20 6HT.


balance, balance logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of balance. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.


This site and all its contents including design, images, files, the selection and arrangement thereof are the property and copyright ©2004-2017 of balance. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of balance.

Terms of use

By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. balance makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Contents of this web site

Whilst every effort is made to ensure accuracy in the content of this web site, balance are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.




A place is only guaranteed once payment has been received. 

Course, Workshop or Event | Cancellations

Once payment has been made, if cancellation is made more than 72 hours prior to the start of the course, a full refund can be issued if a replacement student is found. With less than 72 hours notice, then a refund cannot be given, however, if a replacement student is found then the payment can be applied to another course. Once the class/course has started, no refunds or credits will be issued. No refunds will be issued unless balance cancels  the course, workshop or event.

Class Cancellations | Pre-booked Drop ins, Term Block Bookings and Flexi Passes 

If you pre-book into a class you have up to three hours before the start time to change your booking. Cancellations made after the class has started will be charged in full. No refunds will be issued unless balance cancels  the class. Some exceptions may be allowed but this is solely at the discretion of balance.

Class Attendance

Students are advised to attend the same class regularly each week. However, regular classes (i.e. NOT specialist) missed within a course booking period may be made up within that period by attending other classes if space is available. Some classes may be too full to offer this facility. Please check. Missed classes cannot be carried forward to the following course booking.

N.B. Transfer classes are a courtesy. If making up a missed class you will be asked to wait at reception until a few minutes before the class starts to ensure class has availability.

All students are advised to arrive at least 5 minutes before class is due to start to ensure you enter the studio on time. If class already started you may not be admitted into the class.

Please be aware that treatments and therapies are in progress throughout the centre. We therefore ask that noise levels are kept to a minimum before/after class

Class Cancellations

Should a class be cancelled within a term. Those students who have purchased a block booking for the afected class will be credited with one transfer onto another class within the same term i.e. 10 weeks.


Chiropractic / complementary therapy appointments

Please note that we require 24 hours notice for cancellation of appointments to allow time for another patient to fill the appointment. Failure to provide 24 hours notice will incur a £25 charge.

Gift Vouchers

Products, treatments and classes are regularly revised and are subject to change. What is on offer at the time of gift voucher purchase may differ from what is available at the time of voucher redemption. No refund on a monetary voucher will be given. If a voucher is specified for a particular treatment or course and those services are no longer available then a monetary voucher will be reissued to the value of the original purchase amount.

Privacy and Cookies Policy

Privacy Policy

We are committed to protecting the privacy and security of our valued customers. The information that is collected when an order is placed is used for the sole purpose of processing your order. We respect your privacy and we do not sell personal customer information to third parties.

We will not email you in the future unless you have signed up for our newsletter.

Cookie Policy

When you visit our site we may need to use cookies to bring you the best possible experience. A cookie is a small text file that is saved to your computer by your web browser, and in that text file is some simple data, like your current session identifier. We never store information in a cookie which could be used to identify you personally.

You can manage cookies yourself and learn more about them through Internet browser cookies – what they are and how to manage them

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them.

Cookie Types

There are two types of cookies:

  1. First-party Cookies – the cookies we set to make the site work
  2. Third-party Cookies – the cookies set by third-parties, like Google and Facebook, to track your usage of their services

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